Woolbet is operated by Win Top Ltd, a company licensed and regulated under the Curaçao eGaming / GCB framework (licence number ALSI-202509029-FI1). That licence sets the legal basis on which we accept players, process payments, and run the platform. It also means we are accountable to a regulatory authority — one that can investigate complaints, audit our practices, and, where necessary, act against us. We do not treat that oversight as a formality.

We launched in 2026 with a straightforward aim: to build a platform that works properly for players in the United Kingdom. That means fast page loads, payment routes that actually clear, and a support team that responds when something goes wrong — not a site that looks polished on the surface but falls apart under pressure.

How we handle your money

Player balances are kept separate from the funds we use to run the business. This is an operational commitment, not just an accounting preference. When you make a deposit, those funds are yours until you withdraw them or use them in play. We do not commingle player money with our own working capital. Withdrawals are processed within zero to twenty-four hours, and the minimum withdrawal threshold is £20 — the same as the minimum deposit. We think that symmetry matters: if you can put £20 in, you should be able to take £20 out without arbitrary barriers.

The payment methods we list on the site are there because they have been tested and confirmed to work reliably for UK players. We include both conventional card and bank routes — VISA, Mastercard, bank transfer — and a range of digital wallets and cryptocurrency options. We do not add a payment method to the platform simply because it exists; it has to clear funds promptly and handle disputes in a reasonable way.

Safer gambling is part of how the platform is built

We take the view that safer gambling tools should be easy to find and straightforward to use, not buried in a sub-menu. Deposit limits, session controls, and self-exclusion options are built into the account area. We expect players to use them if they need them, and we expect our team to respond promptly if a player raises a concern about their own play.

We are also clear about who the site is not for. Woolbet is intended for adults who are choosing to gamble as a form of entertainment. If you are under eighteen, or if gambling is causing you financial or personal harm, this is not the right place for you. We would rather lose a customer than keep one who should not be here.

When something goes wrong — a payment that does not arrive, a game that errors, a bonus that does not apply correctly — we expect our team to sort it out rather than deflect. We cannot guarantee that problems will never occur, but we can commit to dealing with them honestly and without unnecessary delay. That is, in plain terms, what we think accountability looks like in practice.