This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects the personal data of players who use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and comply with our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we may also collect financial data — including payment method references and transaction history — solely to facilitate secure and accurate payments and to maintain a clear audit trail.

We also collect technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and IP address. This information helps us maintain the security and stability of the platform, detect unusual activity, and ensure that your experience remains consistent and uninterrupted. We use cookies to support core site functionality, remember your preferences, and monitor session behaviour. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect how parts of the platform operate.

How We Protect and Share Your Data

Your personal data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members with a legitimate operational need are permitted to access your data, and all such access is logged and monitored. We do not sell your personal information to third parties under any circumstances.

There are limited situations in which we share your data with external parties. These include payment gateway providers who process your transactions, identity verification services we use to fulfil our know-your-customer obligations, and regulatory or law enforcement authorities where we are legally required to disclose information. In each case, data is shared only to the extent necessary and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a prolonged period of inactivity, we retain your data for the period required by our regulatory obligations before securely deleting or anonymising it. This retention period exists to allow us to respond to any queries, disputes, or compliance requests that may arise after your account is closed.

You have the right to request access to the personal data we hold about you, ask us to correct any inaccuracies, or request the removal of your data where no overriding legal obligation requires us to retain it. To exercise any of these rights, please contact us through our customer support channel. We will respond to all valid requests within a reasonable timeframe.

If we make material changes to this Privacy Policy, we will notify you through our web platform before those changes take effect. Continued use of the platform following notification will constitute acceptance of the revised policy. If you have questions about how your data is handled, our support team is available to assist you.